Effective Date: September 4, 2025
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Mountain Peak Clean (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.mountainpeakclean.ca (the “Site”) and our cleaning services.
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1. Information We Collect
We may collect the following types of information:
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a) Information You Provide Directly
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Name
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Email address
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Phone number
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Home address (for service purposes)
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Payment information (processed securely through our payment provider)
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Any details you choose to provide through contact forms, booking requests, or email communication
b) Information Collected Automatically
When you visit our Site, we may automatically collect:
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Your IP address
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Browser type and version
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Pages visited and time spent on our Site
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Cookies or similar tracking technologies (see Section 7)
2. How We Use Your Information
We use your personal information to:
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Provide and manage cleaning services
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Respond to inquiries and provide customer support
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Process bookings and payments
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Send appointment confirmations and service updates
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Improve our website and services
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Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with:
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Trusted third-party service providers (such as payment processors, scheduling software, and email providers) who help us operate our business. These providers are bound by confidentiality obligations.
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Legal authorities if required by law or to protect our legal rights.
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4. How We Protect Your Information
We implement safeguards such as encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we take every precaution, we cannot guarantee absolute security.
5. Photos and Media
With your consent, we may take photos in your home for the following purposes:
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Insurance documentation
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Training and quality control
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Remembering details for future services
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Marketing and social media
We will always ask for your permission before using photos for promotional purposes. Photos taken for internal use are stored securely and are not shared outside the company.
6. Your Rights
Under Canadian privacy laws, you have the right to:
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Access the personal information we hold about you
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Request corrections to your information
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Withdraw your consent for certain uses (this may affect our ability to provide services)
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Request deletion of your personal information, subject to legal or contractual requirements
To exercise these rights, contact us at:
details@mountainpeakclean.com
7. Retention of Your Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
8. Cookies and Tracking Technologies
We may use cookies or similar tools to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but some website features may not function properly if cookies are disabled.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.